Introduction

This Privacy Policy helps explain our data practices, including the information we process to provide our services. For example, our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy, like building our services so delivered messages aren’t stored by us and giving you control over who you communicate with on our services.

This is the Privacy Policy of MNChat app, Magic Number Sdn. Bhd, its affiliates and subsidiaries (collectively “MNChat”). At MNChat, we strive to protect the confidentiality of personal information of our stakeholders (including employees, customers, partners and other individuals who entrusted us with information) (“Stakeholders”). Recognising the confidentiality and integrity of your personal information, we are committed to act with probity in protecting the privacy of our Stakeholders in accordance with the Personal Data Protection Act 2010 (“PDPA 2010”). In view thereof, this privacy policy is formulated in accordance with PDPA 2010 which describes how your personal information (“Personal Data”) is collected, processed and disclosed (“Policy”).

“Personal Data” includes personal information such as name, birthdate, e-mail address, telephone number, and any other relevant information. By interacting with us, submitting information to us, or engaging with our service(s), you agree and consent to us, as well as our service providers for collecting, processing and disclosing your Personal Data in the manner set forth in this Policy.

MNChat App ("MNChat," "our," "we," or "us") provides our Services to you under this Terms of Service and Privacy Policy.

Our Privacy Policy ("Privacy Policy") helps explain our data practices, including the information we process to provide our Services.

For example, our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy, like building our Services so delivered messages aren’t stored by us and giving you control over who you communicate with on our Services.

This Privacy Policy applies to all of our Services unless specified otherwise.

Information We Collect

MNChat must receive or collect some information to operate, provide, improve, understand, customize, support, and market our services, including when you install, access, or use our services. The types of information we receive and collect depend on how you use our services.

Information You Provide

• Account Information: You must provide your mobile phone number, email address, birthdate and basic information (including a profile name of your choice) to create an MNChat account. You can add other information to your account, such as a profile picture.
• Your Messages: We offer encryption for our services, which means that your messages are encrypted to protect against us and third parties from reading them.
• Customer Support and Other Communications: When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address).

Collection of Personal Data

We may collect your Personal Data from a variety of sources such as:

• Personal data submitted to us directly whether through telephone, letters, fax, face to face meetings, e-mail or other modes of contact;
• Personal data collected from application forms, contact forms, or any other related forms;
• Personal data collected through your participation in our customer satisfaction surveys or when you respond to communications from MNChat;
• Personal data provided by you through our website or our social media pages in form of queries, messages or comments;
• Personal data collected from any third party which are consented by you;
• Personal data collected from public available sources.
• Should you provide us with any Personal Data relating to a third party, you represent to us that you have notified the third party of the terms of this Policy and obtained his or her consent thereto.

Automatically Collected Information

• Usage and Log Information: We collect information about your activity on our services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our services, your services settings, how you interact with others using our services, and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports.
• Device and Connection Information: We collect device and connection-specific information when you install, access, or use our services. This includes information such as hardware model, operating system information, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers.

Purposes of Collection

The Personal Data are collected, processed and/or disclosed for amongst others the following purposes:

• providing you with your requested services;
• responding to, processing and handling your queries, feedbacks and suggestions;
• verifying your identity, as well as managing our administrative and business operations;
• managing the security of our premises, facilities and technology infrastructure;
• providing updates and other communications on developments relating to green energy industry in Malaysia;
• providing updates on products and services which might be of interest to you and to inform you about MNChat current and latest services;
• conducting research, surveys and trend analysis on subjects, such as product development, statistical, security and testing purposes;
• improving our services and communications to you;
• auditing and risk management purpose;
• complying with applicable laws and regulations, codes of practice, guidelines, policies, procedures, regulatory requirements and directions issued by relevant authorities.

How We Use Information

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our services. Here's how:

• Our Services: We use information we have to operate and provide our services, including providing customer support; improving, fixing, and customizing our services;
• Safety, Security, and Integrity: We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our services.
• Communications About Our Services: We use information we have to communicate with you about our services and let you know about our terms, policies, and other important updates.
• No Third-Party Banner Ads: We do not allow third-party banner ads on our services. We have no intention to introduce them, but if we ever do, we will update this Privacy Policy.

Disclosure of Personal Data

In furtherance to the purposes for collection of your Personal Data, we may disclose your Personal Data, in accordance with all applicable laws, regulations and industry standards to the following parties:

• professional advisors and external auditors, such as legal advisors, financial advisors and consultants;
• to any governmental and relevant authorities to the extent necessary to comply with any laws, regulations, rules, directions, guidelines and other similar requirements; and
• any other party to whom you authorise us to disclose your Personal Data.

Information You And We Share

You share your information as you use and communicate through our services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our services.

• Send Your Information To Those With Whom You Choose To Communicate: You share your information (including messages) as you use and communicate through our services.
• Information Associated With Your Account: Your profile name and photo, birthdate, and message receipts are available to anyone who uses our services, although you can configure your services settings to manage certain information available to specific users.

Law, Our Rights, and Protection

We may access, retain, and share your information as outlined in the "Information We Collect" section of this Privacy Policy if we have a good-faith belief that it is necessary to: (a) comply with applicable laws, regulations, legal processes, or government requests; (b) enforce our Terms of Service and other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, or address fraud, illegal activities, security issues, and technical problems; or (d) protect the rights, property, and safety of our users, MNChat, or others, including preventing death or imminent bodily harm.

Consequence of Non-Provision of Personal Data

Provision of your Personal Data to MNChat is voluntary in nature. However, in the event the Personal Data submitted to us is insufficient or unsatisfactory, your application or request for the purposes mentioned above may not be accepted or acted upon.

Storage and Retention of Personal Data

Your Personal Data shall be stored in servers located in Singapore. We may also transfer your Personal Data to third party service providers located outside Malaysia.

All Personal Data in our possession will be retained by us as long as necessary for the fulfilment of the purposes stated above or is required to satisfy any legal regulatory or accounting requirements.

Right to Access and Correct Personal Data

If you wish obtain information about your Personal Data stored by us, you may submit your request for access to the Personal Data. In this regard, please contact us in writing at the contact details provided below. Should you have any queries, objections or complaints about the processing of your Personal Data or if you wish to withdraw consent which you have provided voluntarily, please contact us in writing at the contact details provided below.

Please note we shall have the right to refuse your request to access and/or make any correction to your Personal Data for the reasons permitted under the PDPA 2010 and fees may be imposed for the access of your Personal Data.

Assignment, Change of Control, and Transfer

If MNChat undergoes a merger, acquisition, restructuring, bankruptcy, or the sale of all or part of our assets, we may share your information with the successor entities or new owners involved in the transaction, in compliance with applicable data protection laws.

Third-Party Service Providers

We store data with third-party cloud storage providers, but your data is end-to-end encrypted, ensuring that neither these providers nor MNChat can read your messages.

Request Deletion

You can request the deletion of your account and data at any time. For more information and to submit a deletion request, please visit MNChat Data Deletion Request: https://apiglobal.womizuapp.com/deleterequest.html.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Company Name: Magic Number Sdn. Bhd.
• Email: womi.cs@womizu.com
• Address: No.25, Jalan Dagang SB 4/1, Taman Sg Besi Indah, 43300, Seri Kembangan, Selangor, Malaysia

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Effective Date” at the top of this Privacy Policy. Please review our Privacy Policy from time to time.